We want you to love your Nexislight lamp. If you're not satisfied, you can request a return within 30 days of receiving your order.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.
Email us at contact@nexislight.com with your order number and reason for return. We'll send you instructions on how to proceed.
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed within 5 to 10 business days to your original payment method.
If your lamp arrives damaged or defective, contact us within 7 days of delivery at contact@nexislight.com with photos of the issue, and we'll arrange a replacement or refund at no extra cost to you.
For any questions about returns or refunds, reach out to contact@nexislight.com.